FAQ

General Questions

How do I contact beautifully organic?

Please use the 'contact us' form provided. beautifully organic operates via e-mail as we are an Internet-based business, aiming to respond to e-mail messages within 24 hours.

Payment and Postage FAQs

What payment methods do you accept?

Beautifully Organic accepts all major credit cards, as well as cheques and postal orders for those ordering from the UK. Credit cards are the only accepted method for those living outside the UK.

If you prefer to make payment over the telephone, please use the 'contact us' form to provide details of your order and a contact telephone number for payment collection purposes.

Do MiEssence products have an expiry date?

Yes, although not required by law for items with a shelf life of more than 2 and a half years, One Group provides expiration dates as a guide for freshness.

Are the products suitable for vegetarians and vegans, and animal cruelty-free?

Yes, ONE Group products are suitable for both vegans and vegetarians, containing only food-grade botanical ingredients which have never been tested on animals due to la ong safety record in human consumption.

Why are the Body Wash and Shampoo labelled as organic, not certified organic?

Certified Organic products must be more than 95% organic to carry the certification. Currently, there is no certified organic alternative to the foaming agent, which comprises about 27% of the product. The foaming agent is polyglucose, of which Coco Polyglucose is synthesised from coconut and glucose from corn. This foaming agent has excellent dermatological compatibility and is FREE from preservatives and ethylene oxide, the latter of which causes environmental issues due to nitrosamine contamination. ONE Group is currently working on a certified organic foaming agent of similar functionality.

 Is there any further information on the products, such as reviews and ingredients glossaries?

Organic and Natural Enterprise Group's company website provides detailed information on the ethos of the company and its products, ingredient glossaries, product reviews, environmental and organic news and other background information you may find useful. Please click here to browse the website.